Last Updated: January 2025
Welcome to RGB Room Lighting. These Terms and Conditions ("Terms") govern your use of our website thesoulsync.com and the purchase of our RGB LED lighting products. By accessing our website and placing an order, you agree to be bound by these Terms.
RGB Room Lighting is a trading name operated by a company registered in the United Kingdom with Company Registration Number 81797498. Our registered address is Flat 30x Stevens Crest, Jadeborough BT60 3QU, United Kingdom.
You must be at least 18 years old to place an order on our Website. By placing an order, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts.
If you create an account on our Website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
You agree not to:
We make every effort to display our Products as accurately as possible, including descriptions, specifications, colors, and images. However, we cannot guarantee that your device's display will accurately represent product colors. Product specifications are subject to change without notice.
All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price applicable to your order will be the price displayed at the time you complete your purchase.
Your order constitutes an offer to purchase Products from us. We reserve the right to accept or reject any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity. Order confirmation does not guarantee acceptance; acceptance occurs when we dispatch your order.
We accept payment via credit cards, debit cards, and other payment methods displayed at checkout. Payment must be received in full before we dispatch your order. All transactions are processed securely through our payment service providers.
While we strive to maintain accurate stock levels, Products are subject to availability. If a Product becomes unavailable after you place an order, we will notify you as soon as possible and offer a refund or alternative product.
We currently ship to addresses within the United Kingdom. Shipping costs and estimated delivery times are displayed at checkout and vary based on your location and selected shipping method.
Estimated delivery times are provided as guidance only and are not guaranteed. Delivery times begin from the date of order dispatch, not the date of order placement. We are not liable for delays caused by courier services, customs, or circumstances beyond our control.
Risk of loss and title for Products pass to you upon delivery to the address you provide. You are responsible for ensuring someone is available to accept delivery.
If your order arrives damaged or goes missing during transit, please contact us within 48 hours of the expected delivery date. We will work with you and the courier to resolve the issue.
Our Returns and Refund Policy is detailed in a separate document. Please refer to our Refund Policy page for complete information about returns, refunds, and exchanges.
All Products are covered by a 2-year warranty from the date of purchase, covering manufacturing defects and workmanship issues under normal use conditions.
The warranty does not cover:
To make a warranty claim, contact our customer service team with your order number and description of the issue. We may require photos or return of the defective Product. Warranty replacements are subject to product availability.
All content on our Website, including text, graphics, logos, images, videos, and software, is the property of RGB Room Lighting or our licensors and is protected by UK and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
Our Products are designed for residential use following provided instructions. We are not liable for damages resulting from improper installation, misuse, or failure to follow safety guidelines.
To the fullest extent permitted by law:
Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015.
You agree to indemnify, defend, and hold harmless RGB Room Lighting, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your violation of these Terms or your use of our Products.
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Website, you consent to our data practices as described in the Privacy Policy.
By providing your email address, you consent to receive promotional emails about our Products, special offers, and news. You may opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We encourage you to contact us first to resolve any disputes informally. Most concerns can be resolved quickly through our customer service team.
We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and RGB Room Lighting regarding your use of our Website and purchase of Products, superseding all prior agreements and understandings.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the modified Terms. We encourage you to review these Terms periodically.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. No waiver shall be effective unless made in writing and signed by our authorized representative.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
For questions about these Terms & Conditions, please contact us:
RGB Room Lighting
Flat 30x Stevens Crest
Jadeborough BT60 3QU
United Kingdom
Phone: +444454154738
Email: info@thesoulsync.com
Company Registration: 81797498
By using our Website and purchasing our Products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.